This Cancellation Policy explains how to cancel your subscription with Mizu Solutions LLC, doing business as Agency True North (“we,” “us,” or “our”). It is part of, and incorporated into, our Terms and Conditions and Subscription Terms.
1. You Can Cancel Anytime
There is no long-term commitment. You may cancel your monthly subscription at any time.
2. How to Cancel
Cancel by:
- Logging into your account and selecting the cancellation option; or
- Emailing us at [email protected] from the email address on your account, with the subject line “Cancel Subscription.”
We recommend cancelling and receiving confirmation before your next billing date to avoid being charged for another month. If you email us, your cancellation is effective when we process your request; we will send a confirmation.
3. What Happens When You Cancel
Your cancellation stops future billing. You will not be charged again after you cancel.
Your subscription and any scheduled pickups remain active through the end of your current paid month. You may continue to schedule and collect your remaining allotment for that period during posted pickup hours.
At the end of your current paid month, your subscription ends and your access to scheduling stops.
No partial-month refunds or credits are issued. Because all sales are final (see the Refund Policy), cancelling mid-month does not entitle you to a refund of that month’s fee.
4. Missed or Unclaimed Pickups
Cancelling does not extend your ability to collect past the end of your paid period. Any water not collected by the end of your current paid month is forfeited — no rollover, credit, make-up window, or refund.
5. Charges Already Processed
A cancellation applies to future renewals only. It does not reverse a charge that has already been processed for the current billing period.
6. Cancellation by Us
We may suspend or cancel your subscription if you violate our Terms and Conditions, if a payment fails and is not resolved, or if we discontinue the Services. If we discontinue the Services entirely, we will stop billing you for periods after the discontinuation date.
7. Reactivating
If you want to return after cancelling, you can subscribe again at the pricing then in effect, subject to availability.
8. Contact Us
Mizu Solutions LLC (dba Agency True North)
Email: [email protected]
Mailing address: PO Box 1523, Erie, CO 80516, USA