Subscription Terms

1. Plans and Pricing

Subscriptions are sold in “Shares.” Each Share entitles you to collect one container of water per scheduled pickup, by appointment scheduled through our online calendar.

• One Share$65/month1 container per scheduled pickup
• Two Shares$120/month2 containers per scheduled pickup
• Three Shares$150/month3 containers per scheduled pickup

Your fee covers the reusable container(s) and the membership and scheduling service, as described in Section 2 of the Terms and Conditions. It is not a purchase of water as a commodity or of any health outcome.

2. Recurring Billing and Authorization

Your subscription is a recurring monthly plan. When you subscribe, you authorize us and our payment processor, Stripe, to automatically charge your payment method the monthly fee on each renewal date until you cancel.

Your first charge occurs when you subscribe. That date each month (your “billing date”) is your renewal date. If a month has no matching calendar day, you will be billed on the last day of that month.

Your subscription renews automatically each month with no separate action required from you, and continues until cancelled in accordance with the Cancellation Policy.

3. Scheduling Pickups

After subscribing, you schedule your pickup appointments through our online calendar, subject to availability and posted hours (Monday, Wednesday, and Friday: 8:00 AM–12:00 PM and 2:00 PM–6:00 PM at 671 Delechant Court Erie, CO 80516).

It is your responsibility to book and attend your appointments within each applicable period.

Missed, unbooked, or unclaimed pickups are forfeited. Water not collected within its period does not roll over, does not accrue as a credit, and is not refundable. Paying monthly does not guarantee you will collect the full allotment if you do not schedule and attend.

4. Keeping Your Payment Information Current

You are responsible for keeping a valid payment method on file. If a charge fails, we may retry the charge and/or suspend your access and scheduling until payment is resolved. We may update card details through account-updater services offered by our processor.

5. Price Changes

We may change subscription prices. We will give you at least 30 days’ notice by email or through the Services before a price change takes effect. The new price applies to your next renewal after the notice period. If you do not agree, you may cancel before the change takes effect as described in the Cancellation Policy.

6. Plan Changes (Upgrades and Downgrades)

You may request to change your plan (for example, from One Share to Two Shares) through your account or by contacting us.

Upgrades take effect on your next billing date, or immediately if you choose, with the new rate applied going forward.

Downgrades take effect at the start of your next billing cycle. No partial-month credits or refunds are issued for downgrades made mid-cycle.

7. Cancellation

You may cancel at any time. When you cancel, your subscription and scheduled pickups continue through the end of your current paid month, and you are not billed again. No partial-month refunds are provided. Full details are in the Cancellation Policy.

8. Refunds

All subscription fees are non-refundable and all sales are final, except where required by law. See the Refund Policy.

9. Service Availability

We may modify, suspend, or discontinue any part of the Services (including pickup hours, location, or availability) at our discretion. If we permanently discontinue the Services, we will stop future billing and will not charge you for periods after the discontinuation date.

10. Contact Us