Refund Policy

1. All Sales Are Final

All subscription fees are non-refundable, and all sales are final. This includes:

• Your initial payment and every recurring monthly charge;
• Periods in which you scheduled few or no pickups;
• Water not collected within its period (which is forfeited — no refund, credit, or rollover); and
• Mid-month cancellations (see the Cancellation Policy).

Because your fee covers a reusable container and an ongoing membership and scheduling service that we make available to you throughout the month, we do not prorate or refund fees for unused portions.

2. Cancel to Stop Future Billing

If you no longer want the subscription, you can cancel at any time to prevent future charges. Cancelling stops billing going forward; it does not refund charges already processed. Your subscription and scheduled pickups continue through the end of the paid month. See the Cancellation Policy.

3. Duplicate or Erroneous Charges

If you believe you were charged in error — for example, a duplicate charge, or a charge after you cancelled and received a cancellation confirmation — contact us at [email protected] within 30 days of the charge. We will review and, if we confirm the error, refund the incorrect amount.

4. Chargebacks

If you have a billing concern, please contact us first so we can help. Initiating a chargeback for a valid, non-refundable charge is a breach of our Terms and Conditions and may result in suspension or termination of your subscription.

5. Your Legal Rights

Nothing in this Refund Policy limits any rights you may have under applicable law that cannot be waived. Where the law requires a refund we would not otherwise provide, we will comply with the law.

6. Contact Us